30-day Satisfaction Guarantee. For the first 30 days after your purchase, if you're not happy for any reason with what you bought, simply return it to us with your Proof of Purchase. We will send you a full refund of the purchase, minus shipping or replacement product, whichever you prefer.

*The EdenPURE® GEN3 Quartz Infrared Portable Heater, Signature and Personal Heater have a 3-year Manufacturer's Warranty. The EdenPURE® US1000 and GEN4 Heaters have a 5-year Manufacturer's Warranty.

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For all e-mail correspondence, please include your name, complete billing address and telephone number.

You can also use our RMA Request form to start the return process.

Sylvania is a registered trademark of OSRAM SYLVANIA, Inc used under license.